Please read these Terms & Conditions carefully before using the gold99 platform. By creating an account or placing a bet, you agree to be bound by the rules set out in this document.
The following cards summarise the most important principles in the gold99 Terms & Conditions. They are provided for convenience only — the full legal text in each section below takes precedence in all cases.
You must be at least 18 years of age to register a gold99 account or use any part of the platform. gold99 reserves the right to request age verification documents at any time. Accounts found to belong to underage individuals will be closed and any balance forfeited.
All transactions on gold99 are conducted in Bangladeshi Taka (BDT). The minimum deposit is ৳200. Withdrawal requests for verified accounts processed via bKash or Nagad are typically completed within 30 minutes. Bank transfer withdrawals may take up to 24 hours.
All bonuses are subject to wagering requirements clearly stated at the point of offer. gold99 does not apply hidden wagering conditions after acceptance. Bonuses are non-transferable and cannot be exchanged for cash unless the applicable wagering requirement is fully satisfied.
You are solely responsible for maintaining the confidentiality of your gold99 account credentials. gold99 will never ask for your password via email, SMS, or live chat. Any suspicious activity on your account must be reported to gold99 support immediately.
Fraudulent activity, abuse of bonuses, collusion in poker or table games, use of automated betting software, and any attempt to manipulate game outcomes are strictly prohibited. Violations will result in immediate account suspension and forfeiture of funds.
gold99 provides deposit limits, session reminders, cooling-off periods, and self-exclusion tools accessible from the account dashboard. Players who feel gambling is causing harm are encouraged to use these tools or contact support. All responsible gaming features are free and take immediate effect.
⚠️ Important Notice: These Terms & Conditions constitute a legally binding agreement between you and gold99. By accessing, registering an account on, or using the gold99 platform at gold99.biz, you acknowledge that you have read, understood, and agreed to these Terms in their entirety. If you do not agree to any part of these Terms, you must not use the gold99 platform.
These Terms & ; Conditions ("Terms") govern your access to and use of the gold99 website, mobile platform, applications, and all associated services (collectively, the "Platform"). The Platform is owned and operated by gold99 ("gold99", "we", "us", "our").
By completing the account registration process, depositing funds, placing any bet or wager, or otherwise accessing any part of the gold99 Platform, you confirm that:
These Terms should be read alongside the gold99 Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference into this document and form part of the complete agreement between you and gold99.
Access to and use of the gold99 Platform is strictly limited to individuals who are 18 years of age or older. By registering an account, you represent and warrant that you are at least 18 years old. gold99 operates a strict zero-tolerance policy regarding underage gambling and takes all reasonable steps to prevent persons under 18 from accessing the Platform.
gold99 reserves the right to request documentary proof of age from any account holder at any time. Acceptable documents include a valid national identity card (NID), passport, or birth certificate issued by a competent authority in Bangladesh. Until age verification is satisfactorily completed, gold99 may restrict withdrawals, limit access to certain features, or suspend an account.
If gold99 determines or reasonably suspects that an account holder is under 18 years of age, gold99 will immediately suspend the account, conduct an investigation, and — if the suspicion is confirmed — permanently close the account. Any balance remaining in an underage account at the time of closure, including any winnings derived from deposits made while underage, will be forfeited in full. gold99 will not be liable for any loss, damage, or inconvenience arising from the enforcement of this policy.
The gold99 Platform is intended for use by residents of Bangladesh. You are responsible for ensuring that your use of the Platform complies with all applicable laws and regulations in your jurisdiction. gold99 makes no representation that the Platform is legal or available in any jurisdiction outside its intended markets. You must not access the Platform if doing so would violate the laws of your country or territory of residence.
Each individual person may hold only one gold99 account. The registration of duplicate, multiple, or shared accounts by the same individual is strictly prohibited. Where gold99 identifies multiple accounts held by the same person, it reserves the right to merge, suspend, or permanently close all associated accounts and to forfeit any balances held therein.
To access the full range of gold99 services, you must complete the account registration process. You agree to provide accurate, current, and complete information at the time of registration, including your full legal name, date of birth, residential address in Bangladesh, and a valid contact method. You must promptly update your account information if any details change.
gold99 operates a mandatory KYC process in accordance with applicable anti-money laundering obligations. You may be required to submit one or more of the following documents: a national identity card (NID), passport, utility bill dated within the last three months confirming your residential address, and documentation confirming your payment method (for example, a screenshot of your bKash or Nagad account registered in your name). Failure to provide satisfactory KYC documentation within a reasonable timeframe may result in withdrawal restrictions or account suspension.
You are solely and entirely responsible for maintaining the strict confidentiality of your gold99 username and password. You must not share your account credentials with any other person. gold99 will never request your password via email, SMS, live chat, or telephone. Any activity conducted using your account credentials will be treated as having been authorised by you, and gold99 will not be liable for any resulting losses unless the activity was caused directly by a security failure on gold99's part.
If you become aware of, or suspect, any unauthorised access to or use of your gold99 account, you must notify gold99 support immediately via live chat or by emailing [email protected]. gold99 will investigate all reports of unauthorised access and take appropriate action, which may include temporarily locking your account pending investigation.
You may request the closure of your gold99 account at any time by contacting the customer support team. Prior to closing your account, all pending bets must be settled and any outstanding withdrawal requests must be processed. gold99 will complete all pending transactions before effecting the account closure.
gold99 accepts deposits and processes withdrawals in Bangladeshi Taka (BDT) via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank transfer, City Bank transfer, BRAC Bank transfer, Islami Bank transfer, and Sonali Bank transfer. gold99 reserves the right to add, modify, or withdraw accepted payment methods at its sole discretion, with reasonable notice provided to players where practicable.
The minimum deposit amount is ৳200 per transaction. The minimum withdrawal amount is ৳500 per transaction. Maximum deposit and withdrawal limits may apply depending on your account verification status, VIP tier, and selected payment method. Current transaction limits are displayed within the Cashier section of your gold99 account.
Deposits made via mobile financial services (bKash, Nagad, Rocket, Upay) are typically credited to your gold99 account within five minutes of successful payment confirmation. Bank transfer deposits may take up to two business hours to appear in your account balance, depending on the processing times of the originating bank. gold99 is not responsible for delays caused by third-party payment processors or banks.
Withdrawal requests submitted by fully verified account holders via mobile financial services are typically processed within 30 minutes during standard operating hours (Bangladesh Standard Time, UTC+6). Bank transfer withdrawals may take up to 24 hours. gold99 reserves the right to conduct additional verification checks before processing any withdrawal, which may extend processing times. Withdrawal requests may be declined where the relevant KYC documentation has not been submitted and approved.
By depositing funds into your gold99 account, you confirm that all funds are derived from legitimate sources, that you are the sole and rightful owner of those funds, and that the deposit does not violate any applicable law. gold99 may request evidence of the source of deposited funds at any time and may withhold withdrawals pending satisfactory confirmation.
All transactions on the gold99 Platform are conducted in Bangladeshi Taka (BDT). gold99 does not currently accept deposits in foreign currencies. Any currency conversion that may be applied by your bank or mobile financial service provider in connection with a transaction to or from your gold99 account is entirely the responsibility of the account holder, and gold99 accepts no liability for any resulting exchange-rate losses.
In all ordinary circumstances, gold99 will process withdrawal payments to the same payment method used to make the most recent qualifying deposit. This policy is in place as a fraud-prevention and anti-money-laundering measure. Withdrawals to a different payment method may be considered at gold99's discretion following a satisfactory review of the account and submission of supporting documentation.
From time to time, gold99 may offer bonuses, free bets, free spins, cashback rewards, reload bonuses, and other promotional incentives to eligible account holders. All bonuses are subject to the specific terms and wagering requirements published alongside each individual offer. By claiming any bonus, you agree to be bound by the specific terms of that offer as well as these general bonus terms.
All bonus funds are subject to a wagering requirement before they, or any winnings generated from them, may be withdrawn. The applicable wagering requirement multiplier (e.g., 20x, 30x, 35x) will be clearly stated at the time the bonus is offered and will not be altered retroactively after acceptance. Wagering requirements must be fulfilled within the time period specified for each individual offer. Any unfulfilled bonus funds will be removed from your account upon expiry.
Bonuses are available only to eligible accounts as defined in each promotion's specific terms. Unless explicitly stated otherwise, welcome bonuses are available to new accounts making their first qualifying deposit only. Existing accounts attempting to claim a new-player bonus by registering a duplicate account will be treated as a violation of Section 3.5 of these Terms. gold99 reserves the right to refuse, revoke, or claw back any bonus found to have been claimed in breach of eligibility conditions.
Any conduct that gold99 reasonably determines to constitute abuse of the bonus system — including but not limited to placing low-risk hedging bets across multiple outcomes to meet wagering requirements, using multiple accounts to claim the same offer, sharing bonus funds between accounts, or exploiting software errors — will result in immediate forfeiture of all related bonus funds and winnings, and may result in permanent account closure.
gold99 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. If a promotion is modified or withdrawn after a player has already claimed it in good faith, gold99 will honour the terms that were in place at the time of the claim, provided no abuse or breach of these Terms has occurred.
All bets placed on the gold99 sportsbook are subject to the specific rules applicable to the relevant sport and market, which are made available within the Sports section of the Platform. A bet is not accepted until gold99 has confirmed acceptance and the bet appears in your account's bet history with a confirmed status. gold99 reserves the right to refuse or limit any bet at its sole discretion without providing a reason.
Bets will be settled based on the official result as determined by the relevant governing body for the sport and competition in question (for example, the Bangladesh Cricket Board for BPL fixtures, or the International Cricket Council for ICC tournaments). gold99 will use commercially reasonable efforts to settle markets promptly following the conclusion of the relevant event.
A bet may be declared void in certain circumstances, including where an event is cancelled or abandoned without a result being determined, where a market is settled in error, or where a bet was accepted as a result of a manifestly incorrect price or system error. Where a bet is voided, the original stake will be returned to the account holder's balance.
In-play (live) betting markets are offered on selected events subject to availability. In-play bets are placed subject to the same rules as pre-match bets, with the additional condition that gold99 may suspend a market or refuse a bet request at any time during a live event without prior notice. Acceptance of an in-play bet is confirmed only when a bet confirmation reference appears in your bet history.
Maximum payout limits apply to all sports betting markets on gold99. These limits are displayed within the relevant market and vary by sport, competition, and bet type. gold99 reserves the right to reduce maximum payout limits for specific accounts based on betting patterns, at its sole discretion.
Casino games available on the gold99 Platform are supplied by third-party game providers including, but not limited to, Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. Each game is governed by the rules published by the relevant provider and displayed within the game interface. In the event of any conflict between these Terms and a game provider's rules regarding the conduct of a specific game, the game provider's rules shall prevail in relation to that specific game.
All gold99 casino games that rely on random outcomes use certified random number generation (RNG) technology supplied and maintained by the relevant game provider. gold99 does not alter, manipulate, or interfere with any game outcome. The house edge applicable to each game is a function of the game's mathematical design as certified by the provider.
gold99 is not responsible for interrupted gameplay caused by internet connectivity issues on your device, power outages, or any failure of your hardware or software. In the event that a live casino game session is interrupted before a result is determined, gold99 and the relevant provider will use available session data to reconstruct the game state and determine the outcome as fairly as possible. Any resulting decision made by gold99 in good faith shall be final.
A game malfunction voids all related bets and pays. In the event that a technical error, software malfunction, or human error results in an incorrectly displayed game outcome, incorrectly credited winnings, or any other manifest error, gold99 reserves the right to void the affected round, correct any erroneous credits, and recover any funds credited in error — regardless of whether those funds have subsequently been wagered. gold99 will notify affected players of any such correction.
The following activities are strictly prohibited on the gold99 Platform. Engaging in any prohibited activity will result in immediate account suspension, investigation, and — where the violation is confirmed — permanent account closure, forfeiture of all balances, and reporting to relevant authorities where required by law:
gold99 is committed to promoting responsible gaming and to minimising the risk of gambling-related harm. The following tools are available to all gold99 account holders free of charge, with immediate effect upon activation:
If you feel that your gambling is causing financial, emotional, or social harm to yourself or others, we strongly encourage you to use these tools or contact the gold99 support team immediately. You can also visit the gold99 Responsible Gaming page for further information and guidance.
gold99 will not knowingly allow access to the Platform by individuals who have self-excluded or who are subject to a cooling-off restriction. If you believe you have been granted access in error during an active exclusion period, please contact support immediately.
All content on the gold99 Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, software, and the overall compilation and arrangement of the Platform — is the property of gold99 or its content suppliers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial recreational purposes in accordance with these Terms. This licence does not include the right to: reproduce, modify, distribute, publicly display, or create derivative works from any Platform content; frame or mirror any part of the Platform on any other website; use any data mining, robots, scraping, or similar data extraction tools; or use the gold99 name, logo, or trademarks in any manner without prior written consent from gold99.
Any unauthorised use of Platform content terminates the licence granted above and may expose you to civil and criminal liability under applicable intellectual property laws.
To the maximum extent permitted by applicable law, gold99 shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with your use of or inability to use the Platform, including but not limited to:
Nothing in these Terms shall limit or exclude gold99's liability for fraud, fraudulent misrepresentation, gross negligence, or any other liability that cannot be excluded or limited under applicable law.
In any event, gold99's total aggregate liability to you in respect of any claim arising under or in connection with these Terms shall not exceed the total amount deposited by you into your gold99 account in the 30-day period immediately preceding the event giving rise to the claim.
gold99 collects, processes, and stores your personal data in accordance with its Privacy Policy, which is available at gold99.biz/privacy-policy and is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.
gold99 uses your personal data for the purposes of account administration, identity verification, fraud prevention, regulatory compliance, customer support, and the improvement of Platform services. gold99 does not sell your personal data to third parties. Your data may be shared with trusted third-party service providers (such as payment processors and KYC verification services) where strictly necessary for the delivery of Platform services, and with regulatory or law enforcement authorities where required by applicable law.
Your personal data is processed and stored with industry-standard 256-bit SSL/TLS encryption. gold99 implements appropriate technical and organisational security measures to protect your data against unauthorised access, loss, or destruction. For full details of your data rights and how to exercise them, please refer to the gold99 Privacy Policy.
gold99 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, gold99 will provide reasonable notice to registered account holders via email or a prominent notification within the Platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this document.
Your continued use of the gold99 Platform following the publication of any amended Terms constitutes your acceptance of those amended Terms. If you do not agree to any amendment, you must stop using the Platform and may request account closure in accordance with Section 3.5 of these Terms.
It is your responsibility to review these Terms periodically to ensure you are aware of the current version. gold99 recommends bookmarking this page and checking it each time you access the Platform after a period of absence.
These Terms & Conditions shall be governed by and construed in accordance with applicable law. Any dispute, claim, or controversy arising out of or in connection with these Terms, or the use of the gold99 Platform, shall in the first instance be referred to the gold99 customer support team for informal resolution. gold99 commits to responding to all formal complaints within 10 business days of receipt.
If a dispute cannot be resolved informally within 30 days of being formally raised with gold99 support, either party may refer the matter to binding arbitration. gold99's decision on any dispute relating to game outcomes, bet settlement, or the application of these Terms shall, subject to any applicable legal remedy, be treated as final.
Nothing in this section shall limit your statutory rights as a consumer under applicable law. If you are dissatisfied with gold99's handling of any complaint, you retain any rights available to you under applicable consumer protection legislation.
For any questions relating to these Terms & Conditions, please contact the gold99 support team via live chat available within the Platform, or by email at [email protected]. Support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).
Now that you have reviewed our Terms & Conditions, explore the gold99 platform. Cricket betting, live casino, 500+ slots, and more — all in Bangladeshi Taka. For adults aged 18 and above only.