Gambling should always be an enjoyable pastime, never a source of stress or financial hardship. gold99 provides every player in Bangladesh with the tools, guidance, and support needed to stay in full control of their experience.
gold99 places a comprehensive set of responsible gaming controls directly in your account. These tools are available around the clock and take effect immediately upon activation.
Set a daily, weekly, or monthly cap on how much you can deposit into your gold99 account. Once a limit is active, it cannot be increased until a mandatory cooling-off period has elapsed. Decreasing a limit takes effect immediately. This ensures your spending stays within a budget you define in advance, not in the moment.
Decide how long each gaming session may last before an automatic break is enforced. gold99 will display a session timer on screen and issue an alert when you approach your chosen limit. When the session limit is reached, you are logged out automatically, giving you space to step back and assess before continuing.
If you feel you need a short break from gambling, activate a time-out period ranging from 24 hours to 6 weeks. During a time-out, your gold99 account is temporarily suspended — you cannot log in, deposit, or place bets. The time-out cannot be reversed early, ensuring the break is meaningful and effective.
Self-exclusion is the strongest protection tool available on gold99. You may request self-exclusion for a minimum period of 6 months, with options extending to 1, 2, or 5 years, or permanently. During self-exclusion, your account is fully closed and cannot be reopened under any circumstances until the exclusion period has fully expired. Contact the gold99 support team to activate self-exclusion at any time.
In addition to deposit controls, gold99 allows you to set a maximum loss threshold per day, week, or month. Once your net losses reach the limit you have defined, your account will be temporarily restricted from further wagering for the remainder of that period. Loss limits reset automatically at the start of each new period.
Enable periodic reality check notifications that appear on screen at intervals you choose — every 30, 60, or 90 minutes. Each alert displays your current session duration, total amount wagered, and net result for the session. This keeps you informed and grounded, so you always know exactly where you stand before deciding whether to continue.
Every player who opens a gold99 account must submit a valid government-issued National Identity Card (NID) or passport for age and identity verification. Accounts are restricted to deposit and play functions only after KYC verification is successfully completed and the player is confirmed to be 18 or older.
gold99's risk monitoring systems continuously analyse account activity for patterns that may indicate problem gambling behaviour — such as significantly increased session lengths, rapid deposit cycling, or chasing losses following withdrawal requests. Where such patterns are detected, our responsible gaming team reaches out proactively.
Players who have been active for extended periods or who have not reviewed their responsible gaming settings recently will see a brief prompt at login reminding them to review their deposit limits, session limits, and other available tools. These prompts are informational and can be dismissed in one tap.
All gold99 customer support personnel receive dedicated training in responsible gambling awareness and intervention best practices. Support staff are equipped to recognise distress signals in player communications and to guide users towards the appropriate self-help tools or escalate cases to specialist support where needed.
Honest self-reflection is one of the most effective tools in responsible gaming. Read through the questions below. If you answer "yes" to two or more, we strongly encourage you to use gold99's responsible gaming tools or contact support immediately.
Answer honestly — this checklist is for your benefit only and is not recorded by gold99.
Problem gambling is a recognised condition, and help is available. If any of the questions above resonate with your experience, please use gold99's self-exclusion or time-out features immediately and contact the support team. Seeking help early is always the right decision. gold99 support is available 24 hours a day, every day.
Problem gambling does not always develop suddenly. Knowing the early warning signs helps you — and the people around you — take action before issues escalate.
All responsible gaming controls on the gold99 Platform are accessible directly from your account settings once you are logged in. The process is straightforward, and changes to protective settings — particularly those that restrict your activity — take effect immediately without any additional confirmation delay.
After logging into your gold99 account, navigate to the Account Settings panel and select the Responsible Gaming tab. From this screen, you can set individual limits for daily deposits, weekly deposits, monthly deposits, maximum loss per period, and maximum session duration. Each limit type can be set independently. You will be shown your current spending and session data alongside the limit input fields, so you can make an informed decision about appropriate thresholds based on your actual usage.
Once a deposit or loss limit is set, any attempt to exceed it will be automatically blocked at the payment step. Requests to increase a limit are subject to a mandatory 7-day cooling-off period before the increase takes effect — this deliberate delay is in place to prevent impulsive decisions made during a gaming session from overriding limits you set at a calmer moment. Decreasing any limit takes effect instantly.
A time-out is available from the same Responsible Gaming tab in your account settings. Select your preferred duration — 24 hours, 48 hours, 1 week, 2 weeks, or up to 6 weeks — and confirm your choice. Your account will be suspended immediately. You will receive a confirmation email to your registered address. The time-out cannot be cancelled or shortened once activated, regardless of the reason. Your account balance is preserved and will be accessible again once the time-out expires.
Self-exclusion is a more permanent measure and must be requested directly through the gold99 customer support team rather than through the self-service settings panel, to ensure the process is handled with appropriate care. Contact support via live chat within the Platform or by email at [email protected] and clearly state your request for self-exclusion along with your preferred exclusion period. The support team will process the request within one hour of receipt, regardless of the time of day, and will send a confirmation once the exclusion is active. Any existing balance will be held securely and can be withdrawn after the exclusion period has concluded.
Reality check notifications can be activated from the Responsible Gaming tab in your account settings. Select your preferred alert interval (30, 60, or 90 minutes) and the feature will be enabled for all future sessions. The alert overlay will display your current session duration and net result, and will give you the option to continue your session or log out. This feature works across all gold99 products — sports betting, live casino, slots, and all other game categories on the Platform.
Withdrawal requests above ৳5,000 require full KYC verification. This ensures your winnings are always paid to the verified account holder and prevents unauthorised access to your funds.
Every deposit, withdrawal, and significant account change triggers an automatic email notification to your registered address. If you receive an alert you did not initiate, contact support immediately.
Your full gaming history — every bet placed, every session logged, every deposit and withdrawal — is accessible in your account dashboard at any time. Review your activity to maintain an honest picture of your gambling habits.
If you wish to permanently close your gold99 account for any reason, including responsible gaming concerns, contact the support team and the account will be closed within 24 hours. Any remaining balance will be returned to your verified payment method.
When you play within your means and in control of your time and budget, gambling is genuinely entertaining. Explore everything gold99 has to offer — and remember, your responsible gaming tools are always just one tap away in your account settings. For adults aged 18 and above only.